Return&Refund policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Additional non-returnable items:
Gift cards

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
After approved, then your refund will be processed, and a credit will automatically be applied to your credit card.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are damaged. If you need to exchange it for the same item, send us an email at customerservice.metalfield@gmail.com and send your item to:

Metal Field Europe Return Address:
36 Sint Felix Straat
RILLAND, 4411 DC
Netherlands

 

Metal Field Asia Return Address:

Dongguan Potong Metal Craft Company
Add: 4th Floor,Building C, No.30 of Duimianlin Road,
Dahuan Village,Dalingshan Town
Dongguan City,523820
Guangdong Province
China

 

Shipping
To return your product, you should mail your product to above address.

Shipping costs are non-refundable. You will be responsible for paying for your own shipping costs for returning your item.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.